Consulting team

Gemma Milford

Gemma Milford looks after a substantial portfolio of UK and Offshore clients, specialising in employee wellbeing solutions. Whilst the focus of Gemma’s work is advising on private medical insurance schemes, Gemma works with clients to provide a wider range of health and wellbeing benefits to include dental insurance, health screening and cash plans, and employee assistance programmes.

With a diverse and unique portfolio to include Offshore Islands, Gemma is proud to be able to offer a unique insight and advice on the different needs and requirements of offshore health insurance.

Gemma enjoys building strong professional relationships with her clients to ensure that IHC’s advice and benefit solutions remain fresh, independent and tailored to each client’s needs.

Paul Roberts

Paul works with a corporate client portfolio that spans large and small organisations, charities to City institutions. His knowledge of the market, its products and services brings a wealth of experience and expertise to deliver real business benefits for IHC clients. Paul uses a staged process to design, build and buy that creates unique contemporary solutions at the right price.

Paul actively works at improving the private health market by advising insurers and participating in industry forums for the benefit of his customers.

Jacqueline Wallder

Jacqueline has worked in the healthcare industry since 1990 starting out at Bupa. In 1995 Jacqueline joined IHC head office in London as a business development assistant to support several consultants in the day to day management of their portfolios.

7 years on in 2002, Jacqueline helped set up the Billericay office and became a business consultant growing her own portfolio of private medical and dental insurance clients which she continues to do so today.

Rod McKenzie – Senior Consultant

Rod is one of the senior members of the consultancy team dealing mainly in the private medical insurance SME market, providing clients with healthcare employee benefit solutions to meet their needs now and into the future.

Trust, service, reliability and building relationships have been key factors in retaining clients and this is reflected by the number of clients who have worked with Rod since he joined IHC in 1997.

Over the years clients have benefited from Rod’s ability to negotiate with providers and insurers to procure benefit packages at rates that reflect the risk of the membership of each policy rather than what the provider initially believes that they can charge.

Continuity is also a key factor to the success behind our Billericay Office and over the years Rod has developed a team of professionals that will ensure that no matter whom our clients communicate within IHC, they will receive the same levels of support as they have come to expect from Rod.

Bernice Price

With an inspiring track record, over 13 years experience in Sales and 10 years in Training, Bernice joins IHC with a dual role. Primarily Account Management for our Corporate clients and supporting the training and development requirements for our sales team.

After a career with Bupa which spanned over 18 years, she is now dedicated to providing her portfolio of clients with expert consultancy advice and exceptional account management.

Alan Browne

Alan joins IHC with15 years’ experience in the corporate healthcare market including senior consulting positions with major consulting firms..

With client experience which ranges from SME to multi-million pound corporate clients, above all the focus that he brings to client relationships is an approach based on partnership, underpinned by a clear recognition that value and expertise need to be delivered with every client engagement.

Philip Gregory – Senior Consultant

Philip works with a wide range of companies, to provide professional advice and deliver benefits strategies and programmes that best meet the needs of his clients. He is part of both the Consulting and Group Protection teams.

With 20 years of industry experience, combined with a clinical and business background, Philip has a clear focus on what will work best from a company and employee perspective. He has a particular interest in how employee wellbeing can improve business performance.

Jayne Scott

Jayne has a vast amount of experience, over 15 years dealing in the large corporate world.

Jayne’s career in healthcare began at Bupa, where she built up a very successful portfolio of clients and established herself as a leading healthcare professional

Jayne’s drive to offer clients their own tailored solution and matching their needs is first class. She is held in exceptionally high regard by clients, developing a high level of trust and respect.

Her knowledge of the market place and all health related aspects allows Jayne to offer new and existing clients unrivalled advice and provides them with real business benefits and payback for their investment

Tracy Hazelgrave

I started as most people do in the industry with Bupa in 1989. I worked in the Leeds office as a researcher and then was promoted a month later to development assistant. I had an opportunity to transfer to Bupa’s Barnet office working in Intermediary Sales.

I left Bupa in 1992 and moved to Bowring Healthcare as an internal co-ordinator until 1999. I was approached by the Healthcare Manager of HSBC Actuaries & Consultants Ltd (HACL) to join them as a Healthcare Consultant until the end of March 2010, which is the time HACL were bought out by JLT.

I made the decision to take time out with my children and in November 2011 decided to join a specialist adviser, as my youngest child was only a year old, the firm allowed me to work part-time, as I wanted to ‘keep my hand in’ as I knew within the next few years I would be able to devote more time to my clients.

Lesley Lipczynski

Lesley is a health management consultant with a broad business background; her business experience, gained in both managerial and operational environments, gives her sharp insight into the commercial imperatives behind investment in employee health and wellbeing, as well as the costs of failure to manage workplace wellbeing effectively.

John McGrath

An experienced health and wellness professional with strong commercial and customer focus.

Driven to achieve the best possible results for my clients and business, I utilise strong interpersonal and negotiation skills to drive excellent outcomes. My year on year financial results, client retention figures and customer testimonials demonstrate a proven and sustained track record of delivery to both my clients and employer.