person using a laptop
Welcome to IHCIndependent employee benefits consultancy
two people wearing mask touching elbows
Leaders in InsuranceOver 25 Years Experience in the medical insurance market
people have a meeting over zoom
The IHC SolutionGlobal solutions delivered locally

How insurers are supporting employees during lockdown

It’s now more important than ever to maintain regular communication between clients and stakeholders, especially as the international situation is changing almost daily. It’s no different for us at IHC and we’re in regular contact with insurers to ensure our clients are kept up-to-date with the latest developments and offerings.
Most insurers have announced new product and service launches aimed at motivating employees during lockdown to stay fit and healthy at home. We’ve put together a quick round-up of what some insurers are offering, from digital GP services to wellbeing communication hubs and workout videos.


Aviva are continuing to offer members virtual physiotherapy services through Back2Better as well as digital mental health support through their Mental Health Pathway scheme. In addition, members can access Aviva’s digital GP services and a stress counselling helpline.

AXA PPP Healthcare

AXA PPP Healthcare have announced the launch of their new Clinical Support Centre which provides digital or telephone access to a panel of the UK’s leading specialists and consultants including cardiologists, orthopaedics and gastroenterologists. Members with a confirmed diagnosis can benefit from a ‘care while they wait’ service which includes support for managing symptoms through pain relief or online physiotherapy.

As part of this, members can also get unlimited virtual access to AXA PPP Healthcare’s private GP service Doctor@Hand provided by Doctor Care Anywhere.

In addition, AXA PPP have unveiled a series of additional health and wellbeing products and services including:

Benenden Health

In response to Covid-19, Benenden Health have developed a Coronavirus (Covid-19) Information hub to provide help and advice during the pandemic, including infection control, sleep hygiene, diet and mindfulness.

Both Benenden Health’s 24/7 digital GP and their mental health helpline and support service remains available for members along with remote physiotherapy consultations.


Bupa are expanding their range of health support services and resources to support customers through the current crisis, including the development of a dedicated Bupa COVID-19 online hub and extending access to their co-partnered Digital GP for all customers with a new Covid-19 care assistant feature.

Members can also make use of telephone and video consultations with nurses, GPs and consultants as well as specialist support such as physiotherapy, mental health and chemotherapy at home for cancer patients.


Generali are offering a huge range of health and wellbeing initiatives for employees and line managers including:

The webinar, in partnership with LifeWorks by Morneau Shepell is available to all Generali UK clients and provides coping mechanisms you and your people need to help manage the current situation.

Healix Health Services

Through the Healthcare Scheme, members can access a range of services during the Covid-19 pandemic, including remote GP services, access to physiotherapists and other clinical and healthcare specialists via telephone or video. In addition, members can also access remote short-term counselling and other talking therapies through our EAP. For cancer patients, there are now many types of home treatments available as a safer alternative to visiting hospital.

Nuffield Health

Nuffield Health have launched a Workplace Wellbeing resource page in response to COVID-19 which includes weekly news bulletins, health and wellbeing tips and advice, access to webinars and links to useful resources.


Vitality have developed a fitness drive for employees during the Covid-19 pandemic with the ability to earn activity points and rewards. The newly-launched Vitality at Home service provides members with free access to home workouts and exercise and fitness sessions from both Peloton and British athlete and brand ambassador Jessica Ennis-Hill along with discounts on fitness wearables and food from Waitrose & Partners. As an extra incentive, members can enjoy two rental films a week with Rakuten TV to reward activity.

    Request more information

    Contact details

    +44 (0) 207 353 4099

    IHC Ltd, 1-2 Bolt Court, London, EC4A 3DQ.

    © IHC Ltd. IHC Ltd is Authorised and regulated by the Financial Conduct Authority

    Designed and managed by Dental Design

    Privacy Notice

    Please click here to reset your cookie preference.