IHC Clients Personal Corporate Documents

020 7353 4099

Welcome to IHCOne of the largest healthcare intermediaries based in the UK
Leaders in InsuranceOver 20 Years Experience in the medical insurance market
The IHC Solutionplace your employee's health in the hands of a specialist

Our Team

Meet the Senior Team

Nick Lipczynski

Managing Director

Founded IHC in 1992 with the objective of providing quality independent advice, and as a result has seen the company grow to its current size and status. IHC is first in a number of its selected marketplaces much down to the determination and sales experience of Nick driving the business. Nick gained experience with Gartmore Fund Managers and Bupa as National Sales Manager prior to establishing IHC. He is an MBA graduate and brings a relaxed and empathetic style to his wide range of clients.

Mark Satchell


Mark is a senior member of the team at IHC working with corporate clients in the UK. His experience of health insurance matters span 20 years. Prior to joining IHC, Mark held positions in a fast growth insurance company and Bupa too. Mark’s expertise offers unparalleled experience of the UK health insurance market to the benefit of new and existing clients.

Meet the Consulting Team

Gemma Milford

Gemma Milford looks after a substantial portfolio of UK and Offshore clients, order specialising in employee wellbeing solutions. Whilst the focus of Gemma’s work is advising on private medical insurance schemes, Gemma works with clients to provide a wider range of health and wellbeing benefits to include dental insurance, health screening and cash plans, and employee assistance programmes.With a diverse and unique portfolio to include Offshore Islands, Gemma is proud to be able to offer a unique insight and advice on the different needs and requirements of offshore health insurance.Gemma enjoys building strong professional relationships with her clients to ensure that IHC’s advice and benefit solutions remain fresh, independent and tailored to each client’s needs.

Paul Roberts

Paul works with a corporate client portfolio that spans large and small organisations, charities to City institutions. His knowledge of the market, its products and services brings a wealth of experience and expertise to deliver real business benefits for IHC clients. Paul uses a staged process to design, build and buy that creates unique contemporary solutions at the right price. Paul actively works at improving the private health market by advising insurers and participating in industry forums for the benefit of his customers.

Jacqueline Wallder

Jacqueline has worked in the healthcare industry since 1990 starting out at Bupa. In 1995 Jacqueline joined IHC head office in London as a business development assistant to support several consultants in the day to day management of their portfolios. 7 years on in 2002, Jacqueline helped set up the Billericay office and became a business consultant growing her own portfolio of private medical and dental insurance clients which she continues to do so today.

Rod McKenzie

Senior Consultant

Rod is one of the senior members of the consultancy team dealing mainly in the private medical insurance SME market, providing clients with healthcare employee benefit solutions to meet their needs now and into the future. Trust, service, reliability and building relationships have been key factors in retaining clients and this is reflected by the number of clients who have worked with Rod since he joined IHC in 1997. Over the years clients have benefited from Rod’s ability to negotiate with providers and insurers to procure benefit packages at rates that reflect the risk of the membership of each policy rather than what the provider initially believes that they can charge. Continuity is also a key factor to the success behind our Billericay Office and over the years Rod has developed a team of professionals that will ensure that no matter whom our clients communicate within IHC, they will receive the same levels of support as they have come to expect from Rod.

Bernice Price

With an inspiring track record, over 13 years experience in Sales and 10 years in Training, Bernice joins IHC with a dual role. Primarily Account Management for our Corporate clients and supporting the training and development requirements for our sales team. After a career with Bupa which spanned over 18 years, she is now dedicated to providing her portfolio of clients with expert consultancy advice and exceptional account management.

Alan Browne

Alan joins IHC with15 years’ experience in the corporate healthcare market including senior consulting positions with major consulting firms.. With client experience which ranges from SME to multi-million pound corporate clients, above all the focus that he brings to client relationships is an approach based on partnership, underpinned by a clear recognition that value and expertise need to be delivered with every client engagement.

Jayne Scott

Jayne has a vast amount of experience, over 15 years dealing in the large corporate world. Jayne’s career in healthcare began at Bupa, where she built up a very successful portfolio of clients and established herself as a leading healthcare professional. Jayne’s drive to offer clients their own tailored solution and matching their needs is first class. She is held in exceptionally high regard by clients, developing a high level of trust and respect. Her knowledge of the market place and all health related aspects allows Jayne to offer new and existing clients unrivalled advice and provides them with real business benefits and payback for their investment.

Tracy Hazelgrave

I started as most people do in the industry with Bupa in 1989. I worked in the Leeds office as a researcher and then was promoted a month later to development assistant. I had an opportunity to transfer to Bupa’s Barnet office working in Intermediary Sales. I left Bupa in 1992 and moved to Bowring Healthcare as an internal co-ordinator until 1999. I was approached by the Healthcare Manager of HSBC Actuaries & Consultants Ltd (HACL) to join them as a Healthcare Consultant until the end of March 2010, which is the time HACL were bought out by JLT. I made the decision to take time out with my children and in November 2011 decided to join a specialist adviser, as my youngest child was only a year old, the firm allowed me to work part-time, as I wanted to ‘keep my hand in’ as I knew within the next few years I would be able to devote more time to my clients.

Norman Alongi

Experienced Healthcare Adviser with over 15 years in the industry. Norman’s clients range from SME to companies looking for travel insurance for their employees. Normans enthusiasm to resolve issues and ensure his clients are kept happy is always on the forefront of his daily duties – Norman now looks after a large portfolio and supports a number of senior consultants within IHC.

Chris Trevorah

By staying up to date with market trends and provider innovations, Chris delivers specialist private medical support and solutions for an extensive portfolio of schemes. With over 6 years’ experience within the health insurance industry, Chris’ knowledge includes usage of a wide range of products, providers and additional benefit offerings (including Dental and Cash Plans), that he utilises for both SME and Large corporate clients, ensuring their requirements are met.

Abigail Quartey

Abigail started as a personal banker in the finance industry. Her passion for excellent customer service and building customer relationships led her into an account management role with one of the largest employee benefits brokerage in Europe. She has now joined IHC as an account executive, where she brings a wealth of knowledge within the financial and insurance sector.

Abigail mainly deals with a portfolio of SME clients where she supports and advices on health and wellbeing products including, Private Medical Insurance, dental insurance, health screening and cash plans, and employee assistance programmes.

She is an MBA graduate and brings a relaxed and professional attitude to her clients.

Lesley Lipczynski

Lesley is a health management consultant with a broad business background; her business experience, gained in both managerial and operational environments, gives her sharp insight into the commercial imperatives behind investment in employee health and wellbeing, as well as the costs of failure to manage workplace wellbeing effectively.

John McGrath

An experienced health and wellness professional with strong commercial and customer focus. Driven to achieve the best possible results for my clients and business, I utilise strong interpersonal and negotiation skills to drive excellent outcomes. My year on year financial results, client retention figures and customer testimonials demonstrate a proven and sustained track record of delivery to both my clients and employer.

Karen Wood

Karen started her employment with IHC Ltd in April 2005, having previously worked for a national Insurer in their pensions department. Karen is versed in both personal medical insurance schemes and Group Medical schemes for SME’s, and in this role ensures that all day-to-day administration is completed on behalf of clients as well as ensuring that guidance regarding renewals is in the possession of clients as early as possible each year.

The time spent in this role has ensured that Karen enjoys a detailed understanding of insurers and their products, which enables her to match the available schemes to each client’s specific needs. Her commitment to looking after clients, and the way in which she rapidly builds a rapport with them has resulted in an enviable retention rate.

Meet the Group Protection Team

Phil Thorpe

Head of Group Risk – London

Phil joined IHC in 2004 having spent the previous six years with Unum. Using the experience and knowledge gained as a Senior Sales Consultant in Unum’s London Sales Office Phil is able to advise clients of all sizes on cost effective benefit solutions that support both employer and employee.

Sandra Vaughan

Group Risk Senior Consultant

Sandra started work with IHC in November 2007, having previously been employed by UNUM for five years as a Sales Consultant. Prior to joining UNUM, Sandra worked for Zurich Independent Wealth Management and Zurich IFA as well as two other Corporate IFA’s. Her demonstrable commitment to the Employee Benefits arena has resulted in her achieving a detailed understanding of the subject.

Philip Gregory

Senior Consultant

Philip works with a wide range of companies, to provide professional advice and deliver benefits strategies and programmes that best meet the needs of his clients. He is part of both the Consulting and Group Protection teams. With 20 years of industry experience, combined with a clinical and business background, Philip has a clear focus on what will work best from a company and employee perspective. He has a particular interest in how employee wellbeing can improve business performance.

Amy Thorpe

Account Manager

Amy joined IHC in April 2010 on a part-time basis to provide administrative and sales support for Philip Thorpe. Since then she has since progressed to working as an Account Manager with her own portfolio of clients, which better utilises her skills and knowledge. Amy came to IHC having previously been employed by UNUM with over 15 years of Income Protection and Life Assurance experience dealing mainly with claims and management. Her knowledge and experience provide a great base to complement the London Group Risk Team and ensure the smooth running of client policies.

Alison Clarke

Account Manager

Alison has worked in the Risk Benefits market since 2000, working for Legal & General for 4 years then moving onto IHC. Alison advises a wide range of clients delivering high quality advice and management to best suit her client’s requirements, ensuring that clients receive the maximum return on investment for the spend made on risk benefits.

John Tregear

Risk Claims and Technical Consultant

John is a specialist claims management expert for group income protection, life and critical illness insurance claims. Helping corporate customers to manage difficult and complex claims is a unique service offered by the IHC group risk team. His knowledge and experience adds considerable value to the service offered to clients.

Nazmi Khanom

Business Development Manager

With 5 years’ experience in the Group Risk Insurance market prior to joining IHC, Nazmi thrives on a busy environment and providing outstanding customer service. She uses the expertise and skills gained to ensure that both SME and large corporate clients’ needs are met and support provided to the Group Risk consultants.

Hayley Sheehan

Business Development and Claims Assistant

Having previously worked in the general insurance industry, Hayley transferred to the Group Protection side dealing with general administration and the day to day claims handling process to ensure clients’ needs are met.

Rob Fellows

Business Development Assistant

Rob has recently joined the IHC group risk team having previously worked for Capita for 3 years. Rob has good knowledge and understanding of Flex schemes and will be dealing with the general administration processes to ensure clients’ needs are met.

Meet the International Team

David Heppard

Head of International

David is the Head of IHC’s International division and joined the company in 1997. His success has always been grounded in the principle that by offering his clients the widest range of plans from a broad and diverse group of insurers, he is able to find the most appropriate expatriate coverage and service, at the best rates. Prior to joining IHC, David held a multi-national role with Bupa International, working with joint ventures and agents for 5 years. Before that, at the BBC and Shell UK, David marketed brand name products and services around the world. David has first- hand experience of living and working as an expatriate. He lived in Dubai for 6 years and travelled extensively around the region on business. His multicultural knowledge brings a unique level of expertise to IHC’s International clients.

Alix Kading

Having spent her formative years living as an expat in Holland, Hong Kong and Singapore, Alix is familiar with and understands the needs and requirements of her clients. She began her career in medical insurance at Bupa UK, initially working in member services and then sales. Alix joined IHC’s international division in 2001 looking after the individual client base but then moved across to work as an account manager for small to medium sized corporate clients.

Laura Louis

Laura supports the International team to provide the highest level of customer service to the existing client base as well as business development support. Laura works closely alongside David to ensure that all client queries are dealt with quickly and efficiently.

Paul McKeon

Paul joined IHC’s international team in March 2018, having previously worked in several health insurance and employee benefits roles since 2006. Paul looks after the team’s individual portfolio, focussing on private medical and travel insurance products.

Meet the Specialist Advisers

Debbie Forecast

Human Resources Consultant

A senior Human Resources Manager with over 15 years of hands-on experience as a Generalist within the financial sector. Extensive experience of high profile HR projects involving outsourcing and downsizing businesses.

Specialties: Risk awareness for employers - this includes reviewing and updating employee handbooks and policies and procedures in line with current legislation;

Coaching and career management - this includes helping individuals to realise their potential or to improve their performance.

Ray Stibbards

Group Compliance Officer

Bio coming soon...

Formed In 1992

We are one of the largest healthcare intermediaries based in the UK

4 Locations

We are based in London, Billericay, Weston Super Mare & Callington

20 Years

Over 20 Years Experience in the int. medical insurance market

Our Team

Over 40 expert and friendly advisers ready to help and guide you

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Contact details

020 7353 4099


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